247connect has expanded its integration offering to help support teams deliver faster, more seamless remote assistance from the tools they already use every day.
With integrations for Salesforce, HaloITSM and ServiceNow, technicians can launch secure, on-demand 247connect remote support sessions directly from cases, tickets and work records – reducing application switching, cutting technician effort and helping teams move from ticket creation to issue resolution more quickly.
Designed to speed up support and improve visibility
- Salesforce: Launch 247connect remote support sessions directly from Salesforce Cases, with optional Case Feed updates when sessions start and end to keep support histories accurate and up to date.
- HaloITSM: Start remote support sessions from Halo tickets with a single click, automatically linking session details to the ticket for stronger audit trails and better service desk visibility.
- ServiceNow: Initiate remote support sessions from within ServiceNow and post session start and end updates back into work records to maintain clear logs and streamline ticket resolution.
- Microsoft, Google and Apple SSO: Allow users to sign in with existing accounts, reducing password-related support requests while applying established authentication and security policies.
- Microsoft Entra ID: Automatically assign managed devices in Microsoft 365 environments, helping IT teams deploy, organise and manage devices with less manual administration.
A more connected support experience
The integrations are built to help IT teams accelerate first-time fixes, shorten ticket resolution times and maintain a complete record of remote support activity. By connecting remote access with core service management platforms, 247connect gives organisations a simpler way to support users while preserving the security, control and auditing modern IT environments require.
For organisations looking to reduce friction across their service desk, 247connect’s integration ecosystem brings remote support closer to the point of need – helping technicians work faster and giving teams clearer visibility from start to finish.
Learn more 247connect integrations