How real users shape 247connect
When we launched 247connect, our goal was straightforward: build remote support software that's secure, easy to use and affordable, while listening carefully to the people using it every day.
And that's exactly what's happened!
From independent industry recognition to feedback from IT professionals supporting organisations every day, it's been fantastic to see 247connect recognised for delivering the features that matter most: fast connections, straightforward deployment, strong security and value for money.
Independent recognition from PC Pro
One of the biggest milestones came when PC Pro reviewed 247connect, awarding it 4 out of 5 stars and describing it as 'a strong alternative to the established names'. The review also highlighted its value, ease of use and zero-trust security model.
The review praised several aspects of the platform, including:
- Flexible licensing for attended and unattended support.
- A zero-trust approach to user permissions.
- Simple deployment and onboarding.
- Built-in tools such as PowerShell, Registry Editor and Task Manager.
- Comprehensive remote support capabilities within an intuitive interface.
Independent reviews are valuable because they're based on hands-on testing rather than marketing claims, giving IT teams another perspective when evaluating remote support solutions.
Built around real customer feedback
While industry reviews are important, it's our customers who continue to shape the direction of 247connect.
We've heard from organisations that were looking for an alternative to complex or expensive remote support platforms, wanting something that could be deployed quickly without sacrificing security or functionality.
Among the comments we've received are:
'Fast, reliable and incredibly easy to use.'
'Excellent value for money.'
'A straightforward alternative without the complexity.'
Customers have also highlighted features such as unattended access, role-based permissions, multi-monitor support and the ability to support users without complicated setup as reasons they chose 247connect.
Continuous development
Customer feedback doesn't stop once someone becomes a customer. It directly influences our development roadmap.
Recent updates have included expanded platform support, new device management capabilities, licensing flexibility and ongoing feature enhancements designed to help technicians work more efficiently.
Every suggestion, feature request and support conversation helps shape future releases, ensuring 247connect continues to solve the real challenges IT teams face.
Thank you
Whether you've left a review, suggested a new feature, shared feedback with our support team or recommended 247connect to a colleague, thank you.