Fulwood Academy empowers its IT team with 247connect
Fulwood Academy, part of the Dunstone Education Trust, has successfully transitioned to 247connect to manage its multi-device IT environment. The academy manages an environment of over 600 devices, ranging from iPads, laptops and desktop computers.
Connor Elliott, Head of IT Infrastructure & Cybersecurity, explained that the school previously relied on TeamViewer. However, a shift from perpetual licensing to subscription-based models saw costs skyrocket into the thousands of pounds for only a handful of machines. Seeking a more budget-friendly and flexible solution, the academy turned to 247connect.
See what Connor had to say below!
A seamless solution
The transition was described as "seamless," with Connor noting several standout features that have made his team's life easier:
- Zero learning curve: The interface is intuitive, allowing staff to become proficient within minutes without formal training.
- Powerful file management: Unlike other solutions, our solution allows technicians to easily access and manage hidden folders, such as the public shared desktop in the C drive – a common pain point for his team.
- Reliable remote access: The tool serves as a back door, allowing the team to support the academy even when off-site or when VPN restrictions are in place.
- Security first: Integration with Azure and Google, combined with mandatory Multi-Factor Authentication (MFA), ensures that remote access remains compliant and secure.
The switch has provided the academy with a scalable solution for remote troubleshooting and software deployment, backed by responsive, human-led technical support.