Remote access software for healthcare IT teams
When a member of staff can't access a system or a computer at another location develops a problem, sending somebody from IT isn't always practical. 247connect gives healthcare IT teams a secure way to reach supported computers remotely, whether they're looking after one site, several clinics or a wider group of healthcare locations.
Use Managed Devices for computers your team supports regularly, or start a temporary On-demand session when somebody needs help with an immediate problem.
Fix more problems without travelling to the device
Healthcare IT teams rarely support just one type of user. There may be reception and administration staff, finance teams, remote workers and employees spread between different buildings or sites, all relying on technology to get through the day.
With 247connect, an authorised technician can connect to a supported computer, see what's happening and work on the problem without needing to be in the same room. They can transfer files, chat with the user, check hardware information, restart the machine and reconnect if required, while Managed Device access can also be used for appropriate maintenance work on unattended systems.
Keep remote access controlled
Healthcare organisations have good reason to be cautious about remote access, particularly where systems sit alongside sensitive operational and patient information.
247connect includes Zero Trust Network Access, two-factor authentication, AES-256 encryption, Single Sign-On, role-based permissions and detailed audit trails. Instead of giving every technician access to everything, administrators can control which people can connect to particular device groups and organise those devices around clinics, departments, offices or other parts of the organisation.
Managed access when you need it, temporary access when you don't
Not every computer needs a permanent remote access Agent. Devices your team looks after regularly can use the Managed Agent, making them available to authorised technicians when support is required, while occasional support can be handled through an On-demand session.
In that case, the user receives a temporary connection link or code and the session ends once the support work is finished, giving IT teams a choice rather than forcing one remote-support model across every device.
Useful tools are already included
Remote control
PowerShell
File transfer
Task Manager
Chat
Plus more
Once connected, technicians can use practical troubleshooting tools including remote control, multi-monitor support, drag-and-drop file transfer, chat, PowerShell, Task Manager, Registry Editor, hardware inventory and reboot and reconnect.
There isn't a separate bundle to buy just to unlock the tools a support team is likely to use every day.
Support several locations from one account
A healthcare group might have one IT team supporting a number of surgeries, clinics, offices or other facilities, so being able to keep those systems organised matters as the estate grows.
Custom groups allow devices to be arranged by location, department or responsibility, with access assigned accordingly. Because all authorised users can also be active at once, another technician joining the support workload doesn't automatically mean another concurrent-user licence, and each user can maintain up to five remote connections at the same time.
See how it works with your own devices
Try 247connect with the computers, users and support jobs your team actually deals with and see how it fits around your existing IT processes.