Despite the many proclamations of the ‘return to normal’ post-pandemic, many aspects of the everyday will remain irrevocably changed in the aftermath of Covid-19, the workplace being one of the starkest examples of this. Whilst initially introduced to keep businesses running, working from home, at least part-time, remains a commonplace feature of most company models beyond the end of the pandemic.

It can safely be said that hybrid working is here to stay, with numbers from the Office of National Statistics finding no “clear upward or downward trend, indicating that homeworking is resilient to pressures such as the end of restrictions and increases in the cost of living”. In addition, most employees have now come to expect the freedom to work remotely at least some of the time with a 2023 report from the Chartered Institute for Personnel and Development finding that almost half of employers have seen the number of people wanting to work from home has increased over the last 12 months. Therefore, even those companies that favoured a return to full-time working in the office have been forced to reconsider to remain attractive to both potential and current employees.

Developing a clear IT framework to support hybrid working is critical for businesses and organisations to guarantee their operational efficiency and avoid compromising the bottom line. To achieve this, there are several essential features businesses should consider implementing to fully optimise their hybrid working models.

  1. Secure remote access to servers and devices: The circumstances of remote work can often necessitate the need to remotely access a server or device. This can be useful for employee collaboration when working jointly on projects or supporting a peer with their work by allowing another employee to take remote control of the other’s device. However, remote access is essential for facilitating effective IT support from remote locations. The ability to allow IT support technicians to remotely access devices allows the quick diagnosis and fixing of technical issues which can prevent employees from continuing with their work. It has the additional benefit of demonstrating to employees how technicians go about fixing problems in real-time so that they can learn quick fixes for some commonplace issues. By selecting a solution that enables IT technicians to quickly, remotely access a device and troubleshoot issues, companies will reduce the amount of company time lost as IT issues can be resolved quickly.

Click here to read the full article.