Remote Support Software Integrations
Connect 247connect with the tools your IT team already uses. Our remote support integrations with Salesforce, HaloITSM, ServiceNow and Microsoft help technicians launch support sessions, reduce application switching, automate device management and maintain a clear record of support activity.
Launch secure 247connect on-demand remote support sessions
Reduce technician effort by eliminating application switching
Accelerate first-time fixes and shorten ticket resolution times
Maintain a complete record of remote support activity
Integrate remote support with your existing IT tools
Salesforce
With the integration configured, users can launch an on-demand 247connect remote support session directly from a Salesforce Case.
For organisations looking to maintain a complete support history, the integration can also automatically add Case Feed updates when a remote support session starts and ends. This provides a clear audit trail of customer interactions and keeps everyone working from the same up-to-date information.
HaloITSM
The 247connect integration for HaloITSM allows technicians to launch on-demand remote support sessions directly from Halo tickets with a single click. Session details are automatically linked to the ticket, providing a complete audit trail and improving visibility across the service desk.
Together, HaloITSM and 247connect provide an integrated service desk and remote support solution that streamlines incident resolution while maintaining the security, control and auditing modern IT teams require.
The integration enables users to launch 247connect on-demand remote support sessions from within ServiceNow. Once connected, session start and end updates can also be posted back into work records, helping teams maintain accurate logs and a clear audit trail.
Designed to save time and improve efficiency, the integration gives service desk teams a faster route from ticket creation to issue resolution. By combining ServiceNow’s workflow management with 247connect’s rapid remote access capabilities, organisations can reduce delays, improve technician productivity, and deliver a smoother support experience for end users.
Microsoft, Google and Apple
Simplify access and strengthen security with Single Sign-On (SSO) for 247connect. Users can sign in using their existing Microsoft, Google or Apple accounts, removing the need to manage separate usernames and passwords. By using trusted identity providers, organisations can streamline user access, reduce password-related support requests and apply existing authentication and security policies for a smoother, more secure login experience. For Microsoft 365 environments, integration with Microsoft Entra ID also enables managed devices to be assigned automatically, helping IT teams deploy, organise and manage devices more efficiently with less manual administration.
