Remote support software for IT support companies / MSPs
When customers ring with an IT problem, the last thing a support team needs is a remote-support tool slowing things down. 247connect gives technicians two straightforward ways to work: maintain access to devices they support regularly, or start a temporary session for somebody who simply needs help now.
Support regular customers and one-off jobs
An IT support company might look after hundreds of managed computers while also receiving calls from users who aren't set up for permanent remote access.
247connect handles both situations. Managed Devices give technicians ongoing access to systems they're responsible for, while an On-demand session can be created for an ad-hoc request using a temporary link or six-digit PIN.
That gives the helpdesk one platform for two quite different support jobs.
Don't make technicians queue for a licence
Remote-support pricing becomes frustrating when the cost rises every time another technician needs to log in. 247connect allows unlimited authorised users, with each user able to maintain up to five concurrent remote connections.
For a busy support desk where several engineers may be helping different customers at the same time, that can be a much more practical licensing model.
Give technicians the tools they need
Remote control
PowerShell
File transfer
Task Manager
Chat
Plus more
During a session, technicians can remotely control the device, transfer files, chat with the customer, view several monitors, restart and reconnect and inspect hardware information. Windows support tools also include PowerShell, Task Manager and Registry Editor.
For technicians, that means less time asking customers to describe what's on screen and more time actually working on the problem.
Keep different customers separated
Custom device groups allow managed systems to be organised by customer, site, contract or technician responsibility, while permissions can be applied so users only see the customers and devices they're authorised to support.
For an MSP or external IT support business, that's a much more useful structure than putting every customer machine into one long device list.
Security customers can ask you about
247connect includes Zero Trust Network Access, two-factor authentication, AES-256 encryption, Single Sign-On, permissions and audit trails. That gives support providers clear answers when a customer asks who can access their computer, how connections are controlled and whether remote activity can be reviewed.
Try it with your support desk
Use the 14-day trial with real managed devices and genuine support jobs to see whether 247connect fits the way your technicians work.