Managed Remote Access for European Businesses
Securely access and manage devices across your European operations with 247connect. Whether your IT team supports a single location or devices distributed across multiple offices and countries, 247connect provides ongoing remote access to help troubleshoot problems, maintain systems and support users wherever they're based.
Simply install the 247connect Managed Agent onto your chosen devices to enable secure remote support and management. This includes both attended and unattended devices such as PCs, laptops, servers, kiosks, shared devices and other business-critical systems. Once configured, authorised technicians can securely connect whenever support is required.
Features included with your managed licences
For European organisations, controlling who can remotely access business devices and maintaining clear records of that activity can form an important part of security and data governance.
247connect combines Zero Trust Network Access, role-based permissions, two-factor authentication, AES-256 encryption, SSO and comprehensive audit trails to help organisations maintain tighter control over remote access. Cloud hosting is also available through Microsoft Azure infrastructure in Germany.
Remote access and control
Instant remote control
Connect to any managed device instantly and take full control, resolving issues without leaving your desk.
Why this matters
Every minute staff are delayed by a technical issue, productivity is lost. Instant remote control means problems are fixed in seconds, not hours.
Multi-monitor support
View and control across all connected monitors on a remote device to see exactly what the end user sees.
Why this matters
Staff often work across multiple screens. Multi-monitor support means IT can diagnose and fix issues accurately, without asking users to describe what they can see.
Unattended support
Simply install the 247connect Managed Agent onto your chosen devices to enable secure remote support and management.
Why this matters
Perfect for unattended devices such as servers, kiosks, robots, shared devices and other business-critical systems.
On-demand support (Optional)
Support devices on demand, without requiring pre-installed software or prior enrolment.
Why this matters
On-demand access means IT can help anyone, anywhere, without compromising the security of the managed estate.
Screenshot capture
Capture the remote screen at any point during a session to document issues, errors or configurations for reference.
Why this matters
Screenshots create a clear record of issues and resolutions. Invaluable for escalating issues, training new IT staff or evidencing recurring problems to managers.
Drag-and-drop file transfer
Transfer files and resources directly to remote devices with simple drag and drop.
Why this matters
Pushing software installers, config files or resources directly to devices removes a whole layer of complexity to keep IT workflows fast and simple.
Reboot and reconnect
Remotely reboot a device and automatically reconnect to the session to maintain continuity without manual intervention.
Why this matters
A reboot that requires physical presence wastes time. Reboot and reconnect keeps the IT team in control remotely - from start to finish.
Multi-platform support
Support a range of platforms including Windows, macOS and Android.
Why this matters
No matter your IT environment, you can access and support a range of devices, anywhere - without compatibility barriers.
IT support tools
PowerShell 1-to-1
Run PowerShell commands directly on remote devices from within your session - without needing separate tools.
Why this matters
IT teams manage complex environments on lean budgets. Built-in PowerShell removes the need for additional remote scripting tools, keeping the toolkit simple and cost-effective.
Task Manager
Access the remote device's Task Manager directly to monitor processes, identify resource hogs and kill unresponsive applications.
Why this matters
Being able to remotely monitor and resolve issues (e.g., killing unresponsive applications or restarting critical services) all without interrupting the end user, keeps devices stable, reduces downtime and maintains productivity.
Registry editor
Access and edit the Windows Registry on remote devices, allowing configuration changes without physical access.
Why this matters
Some fixes and configurations require registry access. Having this available remotely means even complex interventions can be completed quickly, without travelling to the device.
Real-time Chat and Messaging
Chat directly with an end user during a remote session to keep them informed and reduce confusion during the fix.
Why this matters
Clear communication during IT support reduces end user anxiety and speeds up resolution. Staff feel supported, which improves satisfaction with the IT service.
Custom device grouping
Organise devices into custom groups by department, site or operating system for faster navigation and targeted actions.
Why this matters
Company estates are complex, with devices spread across offices. Grouping by location or function means IT can act on sets of devices instantly, without hunting for them individually.
Screen recording (coming soon)
Screen record remote sessions in real time, allowing teams to review, document and share support activity when needed.
Why this matters
It provides a clear audit trail of sessions, helping with accountability, training and resolving issues more efficiently.
Hardware inventory
Access a built-in hardware inventory for every managed device to give you instant visibility of your entire estate.
Why this matters
Knowing what hardware is out there is fundamental to planning, budgeting and procurement. A live inventory removes the need for manual audits and keeps asset registers accurate.
Automated device assignment
Set rules to automatically assign new devices to the right group on enrolment to reduce manual setup time.
Why this matters
Deploying new devices at scale is one of the most time-consuming IT tasks. Automated assignment rules mean new devices are ready to support and manage from the moment they connect.
Security and compliance
Zero Trust Network Access
The solution ‘trusts’ nothing and nobody until you actively tell it to.
Why this matters
Companies hold sensitive data on staff and customers and so a zero-trust foundation means users can't access anything until explicitly granted.
Two-Factor Authentication
Require a second verification step for all logins to protect access to the platform and remote sessions.
Why this matters
Credential theft is one of the most common attack vectors in companies. 2FA ensures that a stolen password alone is not enough to gain access to your device estate.
Comprehensive audit trails
Every remote session and action is logged automatically to provide a complete audit trail for oversight and accountability.
Why this matters
Companies must be able to demonstrate who accessed what and when. Audit trails protect both the IT team and the business, and are essential for data protection compliance and governance oversight.
Blank screen mode
Blank the remote device's screen during a session to ensure privacy whilst IT work is carried out.
Why this matters
Privacy during remote sessions is essential in a business environment. Blank screen mode ensures no sensitive data or personal information is visible during IT access. You can add your own logo, too.
User and Access Management
Role-Based Access Control
Define exactly what each user can see and do by assigning granular permissions by role across the platform.
Why this matters
Not all IT staff need the same level of access. RBAC means junior technicians can support without risk, whilst senior staff retain full control. This protects both the IT estate and the data it holds.
Single Sign-On
Integrate with your existing identity provider so staff log in once with their business credentials.
Why this matters
Managing separate credentials for every platform is a security and admin burden. SSO integration with Microsoft, Google and Apple comes as standard - no extra fee!
User invite management
Invite and onboard new IT staff or technicians quickly, with controlled access granted from the moment they join.
Why this matters
A streamlined invite and onboarding process means new team members are productive from day one, with no security gaps during the transition.
Concurrent user sessions
All users can be active simultaneously, with each able to run up to five concurrent connections at no extra cost.
Why this matters
Many remote access tools charge per concurrent session, making them prohibitively expensive for IT teams. 247connect's model means the whole IT team can work at the same time for a single predictable cost.
European Managed Device pricing
Whether support is provided by a central IT department or technicians working across different European locations, 247connect doesn't charge extra simply because more members of your team need access.
All users can be active simultaneously, with each able to maintain up to five concurrent remote connections. This gives growing and distributed IT teams predictable licensing without additional concurrency charges.
It's simple, one fixed priced per device, per year. If you would also like on-demand licences, click here.
