Remote access software for manufacturing businesses
Supporting a factory, warehouse and head office from one IT desk can mean a lot of time spent moving between sites. 247connect gives technicians remote access to supported computers across the business, helping them deal with everyday IT issues without automatically turning every problem into a site visit.
One IT team can be responsible for a lot of ground
Manufacturing businesses aren't usually contained in one neat office. IT may be supporting people in production offices, warehouses, engineering departments, finance teams, remote locations and a separate head office, sometimes with considerable distance between them.
If those sites are miles apart, even small computer problems can take a disproportionate amount of time to resolve. With 247connect, technicians can connect to authorised devices remotely and work on the issue from wherever they are.
Handle everyday support jobs remotely
Remote control
PowerShell
File transfer
Task Manager
Chat
Plus more
A remote connection gives the technician more than a view of the screen. They can transfer files, check hardware information, use Task Manager, run PowerShell, access the Registry Editor, take screenshots and restart the device before reconnecting.
For an employee sitting at the machine, there's also real-time chat, which makes it easier to explain what is happening without having to rely on a separate call or messaging tool.
Managed access when you need it, temporary access when you don't
Not every computer needs a permanent remote access Agent. Devices your team looks after regularly can use the Managed Agent, making them available to authorised technicians when support is required, while occasional support can be handled through an On-demand session.
In that case, the user receives a temporary connection link or code and the session ends once the support work is finished, giving IT teams a choice rather than forcing one remote-support model across every device.
Group devices by site, department or job
Your device list should reflect the way the company operates rather than becoming one large pool of endpoints. A manufacturer could create groups for individual factories, warehouses, engineering, finance, head office or remote employees, then apply permissions so technicians only have access to the areas they need.
That becomes increasingly useful as the number of sites, devices and support staff grows.
Remote access without leaving the door wide open
247connect uses Zero Trust Network Access alongside two-factor authentication, AES-256 encryption, Single Sign-On, permissions and audit logs. These controls give administrators a clearer view of who can connect, what they can connect to and what remote activity has taken place.
Keep support costs predictable
247connect doesn't require you to buy an extra operator licence every time another member of the team needs access. Authorised users can work simultaneously and each user can maintain up to five remote connections at once, which is more practical for a central IT department supporting several facilities at the same time.
Test it in your own environment
Use the free trial with real support situations across your sites and see how much work can be completed without travelling to the device.