New features summary for 247connect in 2025

 

Check out the feature updates and enhancements added to 247connect in 2025

Web Portal 1.13.0 - 03/12/25

What's new?

  • Added device assignment, enabling users to create rules that automatically assign managed devices to device groups.
  • Added two-factor authentication (2FA) to improve the security of local accounts.
  • Added Microsoft integration to provide options for automatically assigning Azure-managed devices to device groups.
  • Renamed 'operators' to 'users' throughout the product.

What's fixed?

  • Resolved an issue where emails were not being shown in the correct language.
  • Fixed an issue in favourites that prevented users from sorting on the Device name column.
  • The side menu now remains intact when a new device group is created.
  • Improved the performance of bulk-moving devices between unassigned and device groups.
  • Resolved an issue where a user without installer access was incorrectly told they could download.
  • User account deletion request emails are now translated.
  • A user account deletion request email now gets sent to all Global Administrators in the account.
  • Fixed an issue where the account language was not set correctly during account creation.
  • Updated the name of the permission lists for Managed and On-demand permissions.
  • Improved the text description on the Control installers page.
  • Resolved an incorrect translation for permissions descriptions when the Web Portal was set to French.

Web Portal 1.12.0 - 10/11/25

What's new?

  • Users with billing permissions can now request their 247connect account, subscription, data and users are deleted.
  • Users within the 247connect account can now request deletion of their own user account. Global Administrators for the account will receive these requests.
  • Added an automatic redirect to the Confirm account registration page.

What's fixed?

  • Exported PDF and CSV reports are now fully translated in all supported languages.
  • Fixed an error when attempting to bulk delete more than 50 devices.
  • Simplified the process to email an on-demand link during session creation.
  • The Managed device actions pop-out now aligns with the side menu options.
  • Resolved an incorrect number being displayed on the Unassigned devices group after a bulk move of devices.
  • Corrected the US translation of 'customise' when setting the Web Portal to EN-US.
  • Resolved an issue where the User type column did not show an assignment when assigned via a user group.
  • Fixed an issue when assigning an On-demand licence incorrectly showed in the interface as all users having been assigned one.
  • Updated the support team URL in the welcome email.
  • Fixed an alignment issue in the side menu for device groups and devices.

Web Portal 1.11.0 - 07/10/25

What's new?

  • You can add a custom branded logo to 247connect, which displays at Agents.
  • Added the ability to search the list of unassigned devices.
  • You can now create user groups in 247connect, enabling you to assign roles to multiple users at once.
  • Added a user/user group indicator on the Assigned roles screen to show how each user is assigned to a role.
  • Added a step in the role assignment flow to either select users or user groups when assigning roles.
  • You can now see user and user group role assignments on the individual user’s page.
  • The global search now includes user groups.
  • You can now enable device group installers in Account settings. This adds a Device Group ID to the Agent installer, enabling it to automatically assign Managed Agents to a specific device group.
  • 247connect registrations using Microsoft or Google accounts no longer require a confirmation email to create an account.
  • Added the public IP address to Device details.
  • Introduced a new welcome email for all new users.

What's fixed?

  • Resolved an issue when editing the device friendly name from the Device group page.
  • Added real-time updates for creating and deleting user invites.
  • Reordered the side menu quick actions.
  • Added an error message when users open an expired on-demand session URL.
  • Resolved some inconsistencies in the translation of 'On-demand'.
  • Updated the Dashboard charts to pie charts.
  • Resolved a bulk assignment issue when assigning more than 50 devices to a device group.
  • Fixed an issue where the Feedback option did not always appear in the Web Portal.
  • Updated the German translation of 'On-demand'.

Windows Control/Agent 1.03.6.258 - 07/10/25

What's new?

  • The session code now automatically populates in the On-demand Agent when downloaded from the On-demand Agent web page.
  • The Windows Control now offers the ability to update to the latest version now, or at the end of an active session.
  • You can now display a custom branded logo on the blank screen view for Windows Agents.
  • The blank screen now shows the custom logo added in the Web Portal.

What's fixed?

  • Agents now reconnect to the same session if rebooted from within the View window.
  • The Registry Editor bookmark feature now displays correctly in dark mode.
  • Resolved an issue that allowed the Agent user interface to be moved off-screen.
  • The Task Manager now shows indicators for handles correctly.
  • Updated the name of Registry Editor to match the Web Portal interface.
  • Moved the Save and Copy buttons in the Control window when chatting for better alignment with the chat section.
  • The Registry Editor find feature now displays correctly in dark mode.
  • The Windows Managed Agent user interface now only shows if opened from the system tray or if the device group setting is set to show on connection.
  • Control now displays an 'ended' message if the on-demand end user ends a session

Web Portal 1.10.0 - 03/09/25

What's new?

  • You can now reset the Audit log filter to its default settings using the Reset button.
  • The Audit log now records when an On-demand session is elevated.
  • Added a generic On-demand Agent download link that operators can share with end users.
  • The On-demand feature is now available in real-time when a licence is allocated.
  • Added a form to submit a request for manufacturer support for your Android devices.

What's fixed?

  • Resolved an issue where the web portal would not load correctly after a version update.
  • Fixed untranslated strings in Audit log details.
  • Resolved an issue where all settings appeared as updated in the Audit log when only one had changed.
  • Updated the QR code instructions on the Android Agent installers page.
  • Resolved an issue that prevented user registration for Microsoft accounts containing Hebrew characters.
  • Improved the user interface for the Status pill indicator when the browser is reduced in size.
  • Fixed an issue where OS icon indicators were missing from Device group settings.
  • Resolved an issue where a feature would not launch when opened a second time from the three-dot side menu.
  • Improved the device registration process to prevent duplicate Managed Agents.
  • Resolved missing translations for the Action drop-down in the Audit log.

Android Agent 1.10.000 - 03/09/25

What's new?

  • Optimised the application for the latest versions of Android.
  • Added Korean language support.

What's fixed?

  • Added missing translations for 'File downloaded'.
  • The Android Agent now reports the correct version in the Web Portal after an upgrade.
  • Fixed an issue where the account QR code had to be scanned twice.

Web Portal 1.9.0 - 06/08/25

What's new?

  • You can now reset the Audit log filter to its default settings using the Reset button.
  • The Audit log now records when an On-demand session is elevated.
  • Added a generic On-demand Agent download link that operators can share with end users.
  • The On-demand feature is now available in real-time when a licence is allocated.
  • Added a form to submit a request for manufacturer support for your Android devices.

What's fixed?

  • Resolved an issue where the web portal would not load correctly after a version update.
  • Fixed untranslated strings in Audit log details.
  • Resolved an issue where all settings appeared as updated in the Audit log when only one had changed.
  • Updated the QR code instructions on the Android Agent installers page.
  • Resolved an issue that prevented user registration for Microsoft accounts containing Hebrew characters.
  • Improved the user interface for the Status pill indicator when the browser is reduced in size.
  • Fixed an issue where OS icon indicators were missing from Device group settings.
  • Resolved an issue where a feature would not launch when opened a second time from the three-dot side menu.
  • Improved the device registration process to prevent duplicate Managed Agents.
  • Resolved missing translations for the Action drop-down in the Audit log.

Windows Control/Agent 1.01.12.235 - 29/07/25

What's new?

  • Improved re-connections to the On-demand Agent if there is a network loss.
  • Control now shows features as greyed out if permissions or device group settings block access.
  • Ctrl + Alt + Del is now only available once an On-demand session is elevated.
  • Improved re-connections when elevating the On-demand Agent.
  • Added the ability to reduce the size of the on-demand Agent UI.
  • Added the ability to show/hide the Agent UI on connection.
  • Added the ability to run a 1-1 PowerShell session to Windows Agents.
  • Added the ability to run a remote Registry Editor session to Windows Agents.
  • Added the ability to launch a remote Task Manager session to Windows Agents.
  • Can now elevate the On-demand Agent from a File Transfer window.

What's fixed?

  • Fixed an issue where the Agent was stuck in a registering state.
  • Resolved incorrect translations in Spanish.
  • Resolved a port conflict if the 247connect Agent is running on the same machine as a NetSupport Gateway, on port 3085.
  • Fixed an issue where Blank screen was incorrectly shown as a feature for an On-demand Agent, when in a full screen view session.
  • Resolved an issue that left the Managed Agent UI open at end point devices.
  • Reduced the size of the session code entry box so the session code is visible from the browser window behind it.
  • Fixed an On-demand Agent crash when elevating using a MS account.
  • Fixed issue where the Control timer was reset to zero when an Agent briefly lost connection.
  • Fixed an issue when using 150% DPI, a full screen view would not display the Agent's display in full.
  • Fixed an issue where the Agent UI reported missing the account id when set via GPO.
  • Update the French translation for Blank.
  • Addressed a DOS attack in the Agent code.

Web Portal 1.8.0 - 16/07/25

What's new?

  • Added the ability to clone existing roles to make creating new roles quicker.
  • You can now add a custom message to the blank screen.
  • Added Korean language support.
  • You can now view role assignments at both user and device group levels.
  • Added email addresses next to the usernames on the Role assignments page.
  • Added tab views to the Device groups page, making it easier to see settings and role assignments.
  • Added Enable all and Disable all buttons to the Device group settings.
  • Added the ability to download installers with a Device Group ID to automatically assign Managed Agents to a device group (enabled per account by the 247connect Admin team).

What's fixed?

  • Fixed an issue where unassigned devices could be searched for and their hardware inventory viewed.
  • Fixed untranslated text on the Sign up page.
  • Resolved an issue where the unassigned device group number badge did not update correctly.
  • Fixed an issue where exported CSV/PDF files did not show the object field correctly.
  • The Web Portal now updates on the fly to show account changes, such as licence numbers.
  • Renamed Slot1 to Total memory in the hardware inventory.
  • When saving an account setting change, users now remain on the Settings page instead of being redirected to the top-level Accounts page.
  • Resolved an issue where changing the device group colour was not reflected straight away in the user interface.

Web Portal 1.7.0 - 01/07/25

What's new?

  • You can now connect to and manage Android devices using the new Android Managed Agent for 247connect.

Click here to see our Android support

What's fixed?

  • Information banners for expired and suspended accounts are now displayed in the web portal.
  • Devices moved into Unassigned are now automatically removed from Favourites.
  • Telephone is no longer a mandatory field when editing user details.
  • Fixed an issue where breadcrumbs were underlined on the Billing page.

Web Portal 1.6.0 - 17/06/25

What's new?

  • Partner code and details now appear in the web portal.
  • Added the Microsoft badge to the Device group settings page to reflect which settings the Agent supports.

What's fixed?

  • Updated the text colour for role descriptions to improve accessibility.
  • Moved the account-level permission hint to the top of the Add role page.
  • Moved the Managed devices Operator permissions to a separate tab when creating a role.
  • The Custom Operator display name field now appears below the Operator display name option rather than above it.

Web Portal 1.5.0 - 03/06/25

What's new?

  • Can now use Google SSO to create or sign into 247connect.
  • Added 247connect logo to exported PDF's.
  • Added the ability to re-invite a previously invited user.
  • Quick action buttons to connect to machines have been added to the search results.
  • Added right click quick action options to Managed Agents in the Web Portal.
  • Changes to the friendly name are now shown without refreshing the page.
  • Added multi select to the Web Portal, for Managed Agents, Users and Roles.
  • Introduced a Product Tour.

What's fixed?

  • Fixed a missing translation for Remote control session in audit log.
  • Corrected the Spanish translation for "On-demand".
  • Improvements made to the On-demand Agent download page to avoid buttons and text becoming overlapped.
  • Fixed an issue where newly invited users were being automatically assigned an On-demand Operator licence.
  • Resolved an issue where actions buttons became truncated with smaller resolutions.
  • Added a fix to prevent duplicate accounts being created.
  • Improved exported PDF's to exclude empty or action button columns.