New features - What's new in 247connect?

 

247connect is continually updated with new features and enhancements to make remote IT support simpler, faster and more secure. From new remote access capabilities and platform support to integrations, security improvements and tools for managing devices, you'll find the latest additions to 247connect here.

Recent updates to our remote desktop software include new integrations with Salesforce, HaloITSM and ServiceNow, enhanced Android remote control, macOS and iOS support, improved audit logs and additional tools for managing remote devices and users. Whether you're using 247connect for on-demand remote support or accessing managed devices, check the latest releases below to see what's new and what's been improved.

Web Portal 1.20.0 - 04/08/26

What's new?

  • You can now set a custom date range when filtering the audit log.
  • Added a Salesforce integration, allowing users to create 247connect on-demand sessions from Salesforce cases.
  • To improve usability, managed devices are now displayed in the main view only and no longer in the side menu.
  • Updated backend underlying technologies to improve performance, security and scalability.
  • Updated frontend underlying technologies to improve performance, security and scalability.
  • Added a platform support icon next to the Remote session idle timeout setting.
  • Added the ability to sort the Status column by status and last seen date/time.
  • Improved the security of our email templates.

What's fixed?

  • Fixed an issue where updating a user’s phone number inserted an incorrect audit log entry.
  • Fixed a layout issue on the Device group settings page.
  • Clicking Refresh on the Unassigned page now updates the side menu badge number.
  • Fixed an issue where the Unassigned side menu counter and the Unassigned page were out of sync if a new device joined the account.
  • Fixed an issue where columns were not sorting correctly on the Device group pages.
  • Resolved an issue where the right-click menu on the Device details page was not aligned with the selected device.
  • Resolved an issue with the account confirmation email being misaligned.
  • Fixed an issue where authentication method icons were misaligned on the Profile page.
  • Audit log entries for the privacy policy now display the correct version in the New value field.

Web Portal 1.19.0 - 07/07/26

What's new?

  • You can now choose the inactivity disconnect time for Controls when viewing devices.
  • Added integration with HaloITSM. Users can now launch 247connect on-demand sessions from within HaloITSM.
  • Account Global Administrators will now receive an email when a new Terms of Service is added.
  • Account Global Administrators will now receive an email when a new Privacy Policy is added.
  • Redesigned the Settings page with a tree-structured menu.
  • Updated the backend underlying technologies to improve performance, security and scalability.
  • Removed the real-time Unassigned device counter to improve performance when adding large numbers of devices to the Web Portal. A Refresh button has been added to manually update the counter, which also updates when the page is refreshed.

What's fixed?

  • Resolved an issue where a user could not have the Global Administrator role removed if other remaining administrators were assigned the role via a user group.
  • Fixed an issue where the assignments of on-demand licences to users were not showing in the Audit log.
  • Items missing from the History tabs have now been added, including Refresh, column settings and export.
  • Addressed the inconsistent use of hyphens in the Audit log for on-demand licence changes.
  • Resolved an error when selecting the User role assignments tab.
  • Fixed an issue where a deleted user was not removed from any user groups to which they belonged.
  • Corrected the misspelling of Favourites in the side menu when the Web Portal was set to UK English.

Android Agent 1.20.0000 - 01/07/26

What's new?

  • Added the ability to remote control the Android Agent using the built-in accessibility permissions of the operating system.
  • Added feedback to the Android Agent when connecting to an account that no longer exists.
  • Removed references to 'operator' and replaced with 'user'.
  • Updated the Android Agent to support the latest Android SDK and Adaptive UI.

What's fixed?

  • Fixed an issue where the first file transferred to the Android Agent was not showing in then user interface.
  • Resolved an issue where incorrect notifications remained visible after the Agent had been connected to.
  • Fixed an issue where, when using the macOS Control to Android Agents, the View window opened in a small size. It now fits the screen.

Web Portal 1.18.0 - 09/06/26

What's new?

  • Updated the wording of the account deletion email.
  • Added history to the individual user level.
  • Updated and simplified the role assignment process. Allowing roles to be updated at an individual level.
  • Updated backend underlying technologies to improve performance, security, and scalability.
  • Updated the user details role assignments wizard to its own dialog and streamlined the steps.
  • Updated the user group role assignments wizard to its own dialog and streamlined the steps.
  • Updated the device group role assignments wizard to its own dialog and streamlined the steps.

What's fixed?

  • Account authentication icons are now all the same size.
  • Fixed an issue where the last seen date/time was cut off slightly.
  • Fixed a missing translation in the audit log for on-demand licences updated.

Windows Control/Agent 1.04.10.336 - 02/06/26

What's fixed?

  • Resolved an issue where the .MSI installer was not picking up the appended AccountID.

macOS Control 1.00.0001 – 02/06/26

What's fixed?

  • Updated the macOS SDK to the latest supported version to improve app stability, performance, and compatibility with newer macOS devices and system features.
  • Resolved an application lock up when performing longer remote-control sessions.

iOS Control 1.00.0001 – 02/06/26

What's fixed?

  • Updated the iOS SDK to the latest supported version to improve app stability, performance, and compatibility with newer iOS devices and system features.
  • Resolved an application lock up when performing longer remote-control sessions.

Web Portal 1.17.1 - 18/05/26

What's fixed?

  • Resolved an issue where text inside confirmation dialogs was cut off and not displayed in full.
  • Fixed an issue where the action buttons to perform a view, message or chat were not displayed if viewing the Web Portal in the Safari browser.
  • Resolved an issue where description text for roles, permissions and settings was truncated across the Web Portal..

Web Portal 1.17.0 - 06/05/26

What's new?

  • Search results will now display if Managed devices are available or unavailable.
  • Added an icon next to on-demand sessions to show if the session was created from within 247connect or from a third-party integration.
  • Can now validate the ServiceNow integration settings.
  • The search feature now shows device type icons, device group colour icons and the action buttons will also be enabled/disabled depending on if devices are available/unavailable.
  • Offline devices will now display a last seen date and time in search results and on device details page.
  • Updated backend underlying technologies to improve performance, security, and scalability.
  • Updated and overhauled the search feature. Improved the layout, added device enclosure type icons, added last seen time, now display online/offline icon and widened the results space to make it clearer.
  • The macOS Control for 247connect is now available from the installers page.

What's fixed?

  • Fixed an issue where expired accounts were still accessible.
  • Resolved an issue where the expired account banner was not displayed in the correct portal language.
  • Fixed an issue where users with the "access installers" permission were not seeing them in the portal.
  • Fixed an issue that prevented bulk deletion of devices from the unassigned device group.
  • Users with the "manage billing details" permission will now see the licence history tab, even if they do not have audit log permission access.
  • Users with access to devices will now see the device history tab, even without having audit log permission assigned to them.
  • Users with access to user groups will now see the user group history tab without needing audit log permissions.
  • Fixed the sorting order of on-demand sessions.
  • Fixed an issue where the device group colour picker appeared behind the edit device group dialog.
  • Fixed the sorting order on the favourites page.
  • Fixed an issue where the web portal failed to load for accounts that had expired but were still within their 30-day deletion period.
  • Corrected a tooltip for ServiceNow integration.
  • Fixed the user profile badge letters that were not always being capitalised.
  • Fixed an issue where the logged in user was being displayed in search results for a device that is unavailable.
  • Fixed an issue where you could not remove the ServiceNow integration settings.

Web Portal 1.16.1 - 20/04/26

What's new?

Web Portal 1.16.0 - 15/04/26

What's new?

  • Added integration with ServiceNow. Users can now launch 247connect on-demand sessions from within ServiceNow and post session start and end updates to work notes.
  • Updated frontend underlying technologies to improve performance, security and scalability.
  • Updated backend underlying technologies to improve performance, security and scalability.
  • Updated the privacy policy URL to point to the correct page on the website.
  • A logo or icon is now displayed next to on-demand sessions created through a third-party integration.
  • Added Session details and Session history tabs to the on-demand session page.

What's fixed?

  • Fixed an issue where the Web Portal did not correctly highlight the selected entry in the Audit log.
  • Improved the message shown when users try to unassign an on-demand user licence during the lock period.
  • Fixed an issue where a role assignment could be removed from a user group instead of a user.
  • Removed an incorrect operator reference from settings.
  • Resolved an issue where the Buy now button did not display for expired trial accounts.
  • Resolved a missing translation in the Audit log for on-demand session elevation.

Windows Control/Agent 1.04.9.335 - 08/04/26

What's new?

  • Added Android controls to the view window if the Android agent has remote control capabilities.

What's fixed?

  • Removed redundant text from the on-demand agent unpacking dialog.
  • The managed agent user interface will no longer pop up when a network change is detected.
  • Removed references to operator for the on-demand agent.
  • Removed references to operator for the managed agent.
  • Updated the control to remove any references to operators.
  • Resolved an issue where the managed agent user interface remained open if logged in as part of the remote session.
  • Improved the Agents ability to connect to the best gateway available.
  • Fixed an issue where file transfer was incorrectly offered as an option to the macOS agent running on macOS Tahoe.
  • Resolved an issue where the Control would incorrectly automatically reconnect if the Agent chose to disconnect.
  • Fixed an issue that prevented the username variable from working correctly if the blank screen message had been edited within settings.
  • Updated the control status bar to reflect user name for the logged in end user.
  • Removed the requirement for VBScript for the 247connect installers.

Web Portal 1.15.0 - 03/03/26

What's new?

  • Added Apple single sign-on for account creation and login.
  • Updated the terms of service.
  • Introduced a confirmation email when an account is deleted.
  • Updated the Audit log filters to better reflect the number of selected items from the list.
  • Added a Last 12 months option to the Audit log date filter.
  • Created a 247connect community on Reddit.
  • Updated the custom blank screen message to reflect the username.

What's fixed?

  • The Global Administrator icon now displays correctly on the Users page when the role is assigned to a user group.
  • Resolved an issue where the option to Buy now was shown for users without sufficient permissions.
  • Fixed missing EN-US translations in the Audit log.
  • Resolved an account creation failure when using the single sign-on options.
  • Resolved an issue where the side menu could disappear when a lot of Managed Agents join an account at the same time.
  • Fixed applied to correctly show the licence expiry date highlights, green, amber or red depending on the time remaining.
  • Resolved an issue where the User group option was not shown in the side menu, even with the right permissions.
  • Fixed a confirmation prompt being incorrectly displayed when leaving Account settings when no changes had been made.

Web Portal 1.14.0 - 11/02/26

What's new?

  • 247connect now sends automated account expiry email warnings 60 and 30 days before expiry.
  • The side menu now remembers the open or closed state of Device groups between user login sessions.
  • You can now choose the language when sending an on-demand session email.
  • You can now choose the language when sending a user invite email.
  • Account expiration emails are now sent to all users with the Global Administrator role.
  • The product tour now includes User groups and Device assignment features.
  • Updated and simplified the descriptions on the Account permissions page.
  • Updated and simplified the descriptions on the Managed permissions page.
  • Updated and simplified the descriptions on the On-demand permissions page.
  • Updated text description on the Device assignment page.
  • Updated and simplified the text descriptions on the Account setting page.
  • Updated the text description on the Unassigned page.
  • Updated and simplified descriptions on the Device group settings page.
  • 247connect now uses a single expiry date instead of separate dates for Managed and Ondemand licences.
  • Added a 247connect Gateway in Mexico to improve connection speeds for users in Central and South America.
  • Updated the tooltips on the Users page to reflect 'users' and not 'operators'.
  • The Microsoft Integration settings page now shows a Pending status if the integration is taking some time.
  • Updated and corrected some Korean translations in the Web Portal.
  • Added supported platform icons to the Account settings page.
  • Improved the Audit log by adding a search to each filter and a Select all checkbox.
  • Global Administrators or users with permission to manage legal agreements now have to accept changes to the terms of service when logging in, after a terms of service update has been issued.
  • Global Administrators or users with permission to manage legal agreements now have to accept changes to the privacy policy when logging in, after a privacy policy update has been issued.

What's fixed?

  • Resolved an issue that prevented a user from creating on-demand sessions after being assigned an On-demand licence.
  • Resolved issues with the side menu behaviour when other users in the account were moving devices.
  • Fixed an issue where the In session page did not update when a session started or ended.
  • Fixed a bug that duplicated columns on the Managed Agent device details page.
  • Resolved an issue where the product tour did not always display in the correct Web Portal language.
  • Fixed the Reset option in the Audit log to revert to Select all and for items that occurred this week.
  • Resolved an issue that prevented the expiry dates on the dashboard from showing the correct colours based on the time remaining until expiry.

macOS Agent 1.00.0000 - 11/02/26

What's new?

  • View and remote control - With 247connect, you can easily access and monitor your macOS devices using the remote control and view feature.
  • Chat - Use the Chat feature in 247connect to communicate directly with your macOS devices. You can start a chat at any time – either independently or during a remote control session. You can use this feature to request actions, share information or confirm tasks, without needing a phone call or other messaging tool.
  • Message - Use the Message feature in 247connect to send one-way messages to your macOS devices. This is useful for sharing instructions, alerts or important updates..

Web Portal 1.13.0 - 03/12/25

What's new?

  • Added device assignment, enabling users to create rules that automatically assign managed devices to device groups.
  • Added two-factor authentication (2FA) to improve the security of local accounts.
  • Added Microsoft integration to provide options for automatically assigning Azure-managed devices to device groups.
  • Renamed 'operators' to 'users' throughout the product.

What's fixed?

  • Resolved an issue where emails were not being shown in the correct language.
  • Fixed an issue in favourites that prevented users from sorting on the Device name column.
  • The side menu now remains intact when a new device group is created.
  • Improved the performance of bulk-moving devices between unassigned and device groups.
  • Resolved an issue where a user without installer access was incorrectly told they could download.
  • User account deletion request emails are now translated.
  • A user account deletion request email now gets sent to all Global Administrators in the account.
  • Fixed an issue where the account language was not set correctly during account creation.
  • Updated the name of the permission lists for Managed and On-demand permissions.
  • Improved the text description on the Control installers page.
  • Resolved an incorrect translation for permissions descriptions when the Web Portal was set to French.
View the new features released for 247connect in 2025