New integration with Salesforce

We're pleased to announce a new Salesforce integration for 247connect, making it even easier for support teams to deliver fast, seamless remote assistance.

With the integration configured, users can launch an on-demand 247connect remote support session directly from a Salesforce Case, eliminating the need to switch between applications or manually create sessions.

For organisations looking to maintain a complete support history, the integration can also automatically add Case Feed updates when a remote support session starts and ends. This provides a clear audit trail of customer interactions and keeps everyone working from the same up-to-date information.

As well as Salesforce, 247connect integrates with HaloITSM and ServiceNow. View all the integrations here. 

Additional updates:

247connect continues to evolve with a range of usability, integration and performance enhancements. This update introduces custom audit log date filtering, improved device management and sorting options, enhanced interface navigation, and strengthened email security. We've also upgraded our underlying technologies to further improve performance, security and scalability across the platform.