Pricing in US Dollars
With 247connect, you only pay for what you need to support your organisation’s managed and on-demand devices.
The best part? All of your user licences can be in use at once – and each user can connect to up to 5 devices at the same time.
Choose from our low-cost packages to get started today!
Lite
Small business team- ✓ Unlimited users for your 100 managed devices
- ✓ 1 on-demand licence
- ✓ 5 concurrent connections (per user)
- ✓ Remote control 🛈
- ✓ Audit log 🛈
- ✓ File transfer 🛈
- ✓ Screenshot capture 🛈
- ✓ Registry Editor 🛈
- ✓ Task Manager 🛈
- ✓ PowerShell 1-1 🛈
- ✓ Chat 🛈
- ✓ Message 🛈
- ✓ Hardware inventory 🛈
- ✓ Multi-platform support 🛈
- ✓ Enhanced security 🛈
- ✓ SSO integration 🛈
- ✓ Multi-language support 🛈
Standard
Medium business team- ✓ Unlimited users for your 500 managed devices
- ✓ 20 on-demand licence
- ✓ 5 concurrent connections (per user)
- ✓ Remote control 🛈
- ✓ Audit log 🛈
- ✓ File transfer 🛈
- ✓ Screenshot capture 🛈
- ✓ Registry Editor 🛈
- ✓ Task Manager 🛈
- ✓ PowerShell 1-1 🛈
- ✓ Chat 🛈
- ✓ Message 🛈
- ✓ Hardware inventory 🛈
- ✓ Multi-platform support 🛈
- ✓ Enhanced security 🛈
- ✓ SSO integration 🛈
- ✓ Multi-language support 🛈
Advanced
Large business team- ✓ Unlimited users for your 1,000 managed devices
- ✓ 100 on-demand licence
- ✓ 5 concurrent connections (per user)
- ✓ Remote control 🛈
- ✓ Audit log 🛈
- ✓ File transfer 🛈
- ✓ Screenshot capture 🛈
- ✓ Registry Editor 🛈
- ✓ Task Manager 🛈
- ✓ PowerShell 1-1 🛈
- ✓ Chat 🛈
- ✓ Message 🛈
- ✓ Hardware inventory 🛈
- ✓ Multi-platform support 🛈
- ✓ Enhanced security 🛈
- ✓ SSO integration 🛈
- ✓ Multi-language support 🛈
14-day trial
- ✓ Unlimited users for your 10 managed devices
- ✓ 2 on-demand licence
- ✓ 5 concurrent connections (per user)
- ✓ Remote control 🛈
- ✓ Audit log 🛈
- ✓ File transfer 🛈
- ✓ Screenshot capture 🛈
- ✓ Registry Editor 🛈
- ✓ Task Manager 🛈
- ✓ PowerShell 1-1 🛈
- ✓ Chat 🛈
- ✓ Message 🛈
- ✓ Hardware inventory 🛈
- ✓ Multi-platform support 🛈
- ✓ Enhanced security 🛈
- ✓ SSO integration 🛈
- ✓ Multi-language support 🛈
✓ Remote control
Provides technicians with secure remote access to control devices in any location.
✓ File transfer
Drag and drop to move files between the technician’s device and an end user’s device.
✓ Screenshot capture
Take a screenshot of an Agent’s screen to help with further investigation, if needed.
✓ Registry Editor
Use the Registry Editor in 247connect to securely access and modify the Windows registry on an Agent.
Use Task Manager tools to gain real-time insight into a remote device’s performance and system activity. You can view and manage running applications, processes, services and drivers.
✓ PowerShell 1-1
You can use PowerShell to run commands directly at an Agent, making it easier to run scripts and troubleshoot issues.
✓ Chat
Use the Chat feature in 247connect to communicate directly with end users. You can start a chat at any time - either independently or during a remote control session.
✓ Message
Use the Message feature to send one-way messages to Agents to share instructions, alerts or important updates.
✓ Hardware inventory
View a hardware inventory of a device before starting your remote control session.
✓ Multi-platform support
The 247connect Control currently supports Windows 10, Windows 11, Windows Server 2016 and above.
The 247connect Agents are currently:
- Windows: Windows 10, Windows 11, Windows Server 2016 and above.
- Android: Android 12 or above.
✓ Enhanced security
247connect is built on zero-trust architecture (ZTNA) and supports 256-bit AES encryption.
Role-based access controls (RBAC) provide you with granular control over the level of access your technicians can have across the system. For example, you can configure it so that only senior technicians have access to sensitive data or junior technicians are granted a basic level of access.
✓ SSO integration
Supports Google and Microsoft Single Sign-On with two-factor authentication (2FA).
✓ Multi-language support
The 247connect interface is available in:
- English (UK and US)
- French
- German
- Italian
- Korean
- Spanish
FAQs
Do you offer a free trial for USA based companies?
Yes, we offer a free 14-day trial with the same features as the paid-for version.
It includes 2 on-demand licences and allows you to support 10 managed devices, so you can explore all the functionality.
No credit card details are needed and there’s no obligation to buy at the end of the trial.
What are the system requirements?
Agent
Windows Agent
Windows 10, Windows 11, Windows Server 2016 and above.
Free disk space: 25MB.
macOS Agent
macOS Big Sur version 11 or above.
Free disk space: 200MB.
Android Agent
Android 12 or above.
Control
Window Control
Windows 10, Windows 11, Windows Server 2026 and above.
Free disk space 25MB.
iOS Control
iPadOS 15 or above.
Free disk space: 220MB.
Is 247connect hosted in the United States?
247connect uses Microsoft Azure regional hosting, with a US hosting region available for customers who want their 247connect data hosted in the United States.
Your preferred data residency is selected during account setup.
Can US IT teams support both employees and customers with 247connect?
Yes. 247connect combines managed and on-demand remote support in one platform.
Managed Devices are suited to PCs, servers and other systems your IT team supports regularly. On-demand sessions are designed for one-off or occasional support, where nothing needs to remain installed once the session has ended.
How does the on-demand licensing work?
Each licence is assigned to a user – the technician supporting your devices. It enables them to conduct an unlimited number of ad-hoc sessions and connect to up to 5 devices at the same time, if they need to.
How does the managed device licensing work?
These licences are assigned to the devices you need to remotely support – this includes attended and unattended devices. The Managed Agent software is permanently installed on the device, and one licence is assigned to each device. All of your users can connect up to 5 devices at the same time, if they need to.
What if I need both on-demand and managed support?
Simply purchase both sets of licences from within your 247connect account.
Can US organisations use 247connect to support international users?
Yes. A US-based IT team can use 247connect to support authorised devices and users in other countries as well as across the United States.
This makes it suitable for businesses with international offices, remote employees, customers or partners who require remote technical support.
Where do I buy licences?
Once you have created a 247connect account for your free trial, you can buy licences with your credit card from directly inside the 247connect portal.
However, if you have any questions or bespoke requirements, please ask our sales team and they will be happy to advise you.
Are updates included in the price?
Yes, updates are included in the licence price.
What length of subscriptions do you offer?
We offer 12-month subscriptions with annual billing. However, if you need a longer subscription, just ask us!
Does my contract automatically renew every year?
No, your contract won’t automatically renew every year. Please contact your sales account manager and they will renew it for you.
How can I get help?
Our expert support team is made up of real people (no bots here!), with members based in the USA and UK. This way, we cover multiple time zones, so we’re here whenever you need us.
You can contact us via phone, email or online chat. View all our contact options here.
247connect also has an Information Hub containing guides, manuals and videos to get you started.
How do I cancel or amend my subscription?
To cancel or discuss your subscription, please contact [email protected].