Remote access software for public-sector IT teams
A central IT team can find itself supporting users across several buildings, departments and services, often without enough time or staff to visit every device in person.
247connect gives authorised technicians a way to reach supported computers remotely, reducing the number of problems that require somebody to travel while still giving administrators control over who is allowed to connect and which parts of the organisation they can access.
Support users wherever their office happens to be
Public-sector IT estates are rarely small or straightforward. Staff may be spread between administrative offices, operational sites, community locations and home-working environments, all of which can create additional travel and delay for central support teams.
When somebody needs technical help, 247connect lets a technician connect to a supported machine remotely rather than relying on telephone instructions or immediately arranging an on-site visit.
Organise the estate around your services
Devices can be placed into custom groups based on the way your organisation is structured, whether that's by department, building, service, region, office or device function.
Administrators can then decide which support users are allowed to access each group, which is much easier to manage than treating every device as part of one unrestricted pool.
Know who has access
Remote support introduces another route into the IT estate, so it needs to be controlled. 247connect provides Zero Trust Network Access, two-factor authentication, AES-256 encryption, Single Sign-On, roles, permissions and audit trails.
Together, these controls allow organisations to set clearer boundaries around remote access and review activity afterwards.
Choose the right type of connection
Some computers need regular support, while others might need remote assistance once and never again. 247connect caters for both by allowing organisations to use Managed Devices for endpoints the IT team needs to reach regularly and On-demand Remote Support for one-off assistance.
With On-demand support, the technician creates a session and gives the user a temporary connection link or code, avoiding the need to treat every device in exactly the same way.
Practical tools for remote troubleshooting
Remote control
PowerShell
File transfer
Task Manager
Chat
Plus more
During a support session, technicians can control the device, work across several monitors, transfer files, talk to the user through chat, view hardware information and use tools such as PowerShell, Task Manager and Registry Editor.
They can also restart the device and reconnect to continue working, which helps with many of the everyday support jobs that would otherwise require a site visit.
More technicians shouldn't automatically mean more licences
All authorised users can use 247connect simultaneously, and each user can maintain up to five remote connections at a time. For central support teams dealing with several services and locations, that gives them more room to work without having to ration access to the platform.
Try it with the systems you already support
Put 247connect into a real support environment for 14 days and see whether it suits the way your IT team works.