Why businesses are switching remote access providers

Remote Access Software Business Switching

Top reasons for switching remote access providers

Workplace technology and work patterns have changed a great deal over recent years. The pandemic kickstarted the remote work revolution and this, combined with more general trends towards automation, AI and self-service screens, has had a significant effect on the number of remote devices that need to be managed in the field.

These changes have prompted businesses to move away from older remote access solutions. Newer products offer the core functionality but with additional benefits. They have adapted with the times and can make an active contribute to your organisation’s security and productivity, as well as being a tool to fix issues with managed or on-demand devices.

Here are some of the reasons why businesses turn to other remote access solutions.

1. Security

Security is the big one. It’s all about protecting your network and data. A modern, security-focused remote access solution will protect you from within, for example, by being built on a zero-trust architecture with multi-factor authentication. They may also feature role-based access controls, where permissions are granted according to a technician’s role. This reduces the risk of breaches and gives IT teams much more visibility and control.

2. Performance

Employees expect seamless access to files, systems and applications, whether they’re in the office or working remotely. Modern solutions prioritise speed and stability, often using the benefits of global infrastructure (such as Azure) and optimised connections to deliver a smoother end-user experience. Even small improvements can make a noticeable difference.

3. Cost

Cost is a critical factor, especially for smaller organisations. Some of the older remote access setups can involve high maintenance and/or hidden operational costs, which is an immediate barrier for SMEs.

However, newer providers offer cloud-based solutions with predictable pricing and reduced overheads. They understand the landscape and are happy for you to scale up or down as you need to. In a time when organisations are intensively managing budgets, this flexibility is really appealing.


4. Ease of use
Organisations have very little time to allow for staff to train on using IT systems, so an intuitive and logical layout wins every time. Without this, employees will find workarounds, possibly exposing the business to security risks. It’s so much better to select an easy-to-use solution from the start that staff can immediately see how to use.

5. Flexibility
The pandemic revealed that the modern workplace needs to be flexible. Since then,  companies have ridden that wave by investing in platforms and solutions that do just that. They’ve also realised the value of interoperability and integrating with other cloud services to support diverse devices and adapt to changing needs.

Looking to the future

Businesses are switching remote access providers because their old solutions no longer meet modern expectations.

Security, performance, cost, usability and flexibility are all key elements to help your business stay secure, be productive and help you grow.