Remote support software for retail businesses
A computer problem in one store shouldn't need a technician to drive across town to fix it. 247connect lets retail IT teams support computers across shops, offices, warehouses and other locations from one secure remote-access platform, whether it's a device they manage every day or a member of staff who needs one-off help.
Support stores without spending the day travelling between them
Retail IT is often spread across a much wider area than the team responsible for supporting it. One technician may be looking after computers in several stores as well as head office, warehouse staff and people working remotely, which means even a fairly simple issue can become expensive if somebody has to travel to every affected site.
247connect allows an authorised technician to view and control a supported computer remotely, talk to the user and investigate the problem from wherever they're working. Some jobs will still need somebody physically on-site, but many routine software, configuration and user-support problems won't.
Organise devices in a way that makes sense
A long list of computer names isn't much help when you're supporting several locations, which is why 247connect lets you create custom groups around your own structure.
You might organise devices by store, region, head office, warehouse, finance, customer service or remote staff. That makes it easier for technicians to find the right machine quickly and for administrators to control which users can access which parts of the estate.
Use permanent access only where it makes sense
For systems you regularly maintain, install the Managed Agent. If somebody simply needs help once, create an On-demand session instead and send the user a temporary link or session code.
That way, you don't need to leave permanent remote-access software on every device that might need support in future, while still giving the helpdesk a quick route into devices when somebody needs assistance.
Tools for the jobs your support team actually gets
Remote control
PowerShell
File transfer
Task Manager
Chat
Plus more
Once connected, technicians can remotely control the computer, transfer files, work across multiple monitors, chat with the user, check hardware details, use Task Manager, run PowerShell commands or restart and reconnect.
These are often the jobs that otherwise end up as a long telephone call, a chain of screenshots or an unnecessary trip to the store.
Remote access needs proper controls
Convenience shouldn't come at the expense of security, particularly when the same support team may be able to reach devices across dozens of locations.
247connect includes Zero Trust Network Access, two-factor authentication, AES-256 encryption, Single Sign-On, permissions and audit trails, allowing administrators to decide who can connect to particular devices rather than giving the whole support team unrestricted access.
Licensing that doesn't punish a larger support team
All authorised users can be active in 247connect at the same time, and each user can maintain up to five concurrent remote connections. For retailers where several people may need to support different stores at once, that gives the team more room to work without repeatedly adding technician licences.
Try it across your own retail estate
Start with the stores and devices you already support and see whether 247connect reduces the number of issues that need an on-site visit.