Retro32 runs a multi-faceted business. Its team manages live web servers and off-site equipment. It also provides active customer support. Each area needs quick and reliable remote access. Managing these demands across different systems added complexity.
That’s why Retro32 switched to 247connect.
Before making the move, Retro32 relied on a combination of legacy remote desktop tools such as TeamViewer and AnyDesk. Managing separate tools for unattended infrastructure and active customer support sessions created operational drag and escalating licensing overhead.
They needed a single, predictable platform to manage both critical infrastructure and instant customer support. By migrating to 247connect, Retro32 consolidated both Managed Devices and On-Demand support sessions into a single interface.