Streamline your service desk: 247connect meets ServiceNow!
247connect has announced a new integration with ServiceNow, helping IT teams connect remote support directly into their existing service management processes.
The new integration enables users to launch 247connect on-demand remote support sessions from within ServiceNow, removing the need to switch between platforms or manually start sessions. Once connected, session start and end updates can also be posted back into work records, helping teams maintain accurate logs and a clear audit trail.
Designed to save time and improve efficiency, the integration gives service desk teams a faster route from ticket creation to issue resolution. By combining ServiceNow’s workflow management with 247connect’s rapid remote access capabilities, organisations can reduce delays, improve technician productivity, and deliver a smoother support experience for end users.
This latest update continues 247connect’s focus on practical integrations that help businesses simplify support operations without adding complexity.