Read the full article from News in the Channel here.
With hybrid and remote working now firmly embedded in business operations, the Digital Employee Experience (DEX)—encompassing devices, applications, and digital communications—has emerged as a decisive factor in employee engagement, productivity, and retention. Research from Gallup indicates that poor engagement could have shaved 9% off global GDP in 2023, and 69% of employees report that the quality of internal communications strongly affects their commitment to the company. Alarmingly, 40% say that substandard video interactions make them consider leaving.
Industry leaders stress that DEX is not a luxury—it’s vital to organisational performance. Boom Collaboration co‑founder Holli Hulett warns that outdated or clunky digital tools drag down meeting effectiveness, overwhelm IT support, and undercut costly platforms. Vizrt’s Anna Dalhfors highlights the importance of high‑quality two‑way video and interactive broadcasts to boost remote employees’ sense of inclusion. NetSupport CEO Al Kingsley notes that slow networks, system crashes, and lack of remote troubleshooting frustrate staff and can even encourage insecure workarounds. Recent statistics reveal that 70% of Gen Z workers in the UK would quit or consider quitting over outdated technology—citing slow (54%) and aging (35%) systems, as well as absence of tools to automate menial tasks (35%). The desire for improved workplace tech is striking: 78% of Gen Z employees have laptops at home but lack them at work, while only 37% benefit from high‑speed office internet. Such disparities underscore the need for businesses to match employee expectations developed in their personal lives.
To craft a strong DEX, experts advise embedding technology deeply into HR strategy, not just IT. Essentials include seamless remote access, intuitive interfaces, proactive monitoring, and robust security via single‑sign‑on and multi‑factor authentication. Workspace 365 CEO Erik Nicolai recommends a unified digital workspace that simplifies navigation, reduces notification overload, and aids work‑life balance. Lakeside Software and CAE Technology Services emphasise proactive IT that detects and resolves issues before they disrupt users. Emerging trends are driving higher expectations: nearly half of employees want entertaining digital communication - augmented reality, virtual sets, 3D animation - while 34% are curious about VR. Device management is now synonymous with DEX, with zero‑trust frameworks and better IT support fundamental to maintaining productivity and securing compliance
For resellers, the message is to package simplicity and demonstrate ROI. Highlighting reduced downtime, lowered support costs, improved security, and speedier device replacement, plus AI‑enhanced, pre‑configured setups - makes DEX a compelling strategic investment.
AI’s role is growing too: from noise‑cancelling and self‑healing systems to predictive analytics and smart workspace personalisation, AI is reshaping how employees interact with digital environments .
In short, a high‑quality Digital Employee Experience, built on reliable, engaging, secure, and intelligently managed technology, is now essential for business success.
Companies prioritising DEX will reap rewards in engagement, efficiency, and retention, while those that don’t risk losing talent and competitive edge.